Terms and Conditions

July 27, 2024

These Terms and Conditions (“Terms”) govern your access to and use of the Btwin® Bike, Folding Bike, Mountain Bike, Road Bike website, including any content or functionality offered on or through our website (collectively “Website”), whether as a guest or registered user.

Please read these Terms carefully before using our Website. By accessing or using the Website, you confirm your agreement to be bound by these Terms. If you do not agree with all of these Terms, do not access or use our Website.

Website Access

Btwin® provides you with access to and use of our Website subject to your compliance with these Terms. You may use our Website solely for your personal, non-commercial use in compliance with applicable laws.

Site Restrictions

You may not:

Modify, copy, distribute, transmit, display, publish, license, create derivative works from, transfer, or sell any content or services from this Website.
Use the Website or any of its content to further any commercial purpose, including advertising, solicitations, spamming, or other unsolicited communications.
Use any meta tags, search engine optimization, or related techniques to direct traffic to any other online service or website.
Reverse engineer, decompile, or disassemble any aspect of the Website.
Access or use the Website in any manner that could damage, disable, overburden, or impair any aspect of the Website.
Attempt to gain unauthorized access to the Website, user accounts, products, services, or networks.

Website Updates

We reserve the right to modify, suspend, or discontinue all or part of the Website at any time with or without notice. We will not be liable for any such modification, suspension, or discontinuance.

Ownership

The Website and all content on the Website, including designs, text, graphics, pictures, videos, information, software, audio and other files, are owned by us or licensed to us. No content may be modified, copied, distributed, republished, downloaded, posted or transmitted without our prior written consent.

User Accounts

In order to access certain products, services, content, or communications offered on the Website, you may be asked to register and create an account.

When you create an account, you agree to:

Provide accurate, current, and complete account information.
Maintain and promptly update any information provided.
Maintain the security and confidentiality of your login credentials.
Promptly notify us if you discover or suspect any unauthorized activities related to your account.

We reserve the right to disable any account, at any time in our sole discretion, if we believe you have violated these Terms. You are liable for all activities conducted through your account.

Ordering Products

You may order certain products like bikes, parts, accessories, apparel and more through our Website. Additional terms and conditions apply to orders and purchases as follows:

Pricing and Payments

Product pricing and availability are subject to change at any time without notice. Errors may occur.
You agree to pay all costs incurred for purchases made through the Website using your payment method.
Payment processing services are provided by third-party processors. We have no liability for any issues related to processing payments.

Taxes

Applicable taxes may be added to the price of products prior to purchasing.
You are responsible for paying any applicable taxes.

Delivery

We will arrange for shipment of ordered products to you using third-party carriers.
Shipping and delivery dates are estimates only and not guaranteed.
We are not liable for any delays in shipment or delivery.

Returns and Refunds

All product sales are final and no returns or refunds are permitted except when required by law.
For defective or damaged products, please contact us to determine warranty coverage or replacements.

Modification or Cancellation of Orders

We reserve the right to cancel, reject, or modify any orders at any time at our discretion.
If we cancel an order after you have been charged, we will refund you the amount charged.
You may not change or cancel an order once it has been submitted.

User Content

You are solely responsible for any user content submitted, posted, or otherwise made available on the Website. You represent and warrant that any user content provided by you complies with our policies.

We do not control, verify, or endorse user content posted by others. We make no guarantees regarding the accuracy, quality, or reliability of any user content. We may remove or modify user content in our sole discretion.

Intellectual Property

Our Website may include trademarks, logos, designs, writings, graphics, product names, and other material protected by intellectual property laws. You may not modify, remove, delete, augment, add to, publish, participate in the transfer or sale of, create derivative works from, or in any way exploit any intellectual property in whole or part.

Feedback

Any comments, suggestions, or ideas you provide related to the Website are entirely voluntary. If you submit feedback, you grant us an unlimited, royalty-free, perpetual, and irrevocable license to use, modify, reproduce, distribute, and commercialize the feedback in any way and for any purpose, without compensating you.

Warranties Disclaimer

The website and all information, products, and services provided are “as is” without warranty of any kind. We expressly disclaim any and all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranties:

That the Website or services will meet your needs or requirements.
That the Website or services will be available on an uninterrupted, timely, secure, or error-free basis.
Regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any content obtained through the Website or services.

Any action you take upon information on our Website is strictly at your own risk. We will not be liable for any damages or losses, including direct, indirect, consequential, special, or punitive damages arising from use of the site or reliance on information provided, including unauthorized access or theft of data sent to us.

Indemnification

You agree to fully indemnify, defend, and hold us harmless along with officers, directors, employees, agents, partners, and licensors from any claims, damages, liabilities, losses, fines, costs, and expenses arising from:

Your use or misuse of the Website.
Any user content you provide.
Your violation of these Terms.

Limitations of Liability

We will not be liable for any special, consequential, exemplary, punitive, or incidental damages arising from your use of or inability to use the Website or any content even if advised of the possibility of such damages.

Our total liability arising from your use of the Website will not exceed the amount of $100.

Governing Law

These Terms and your access to and use of the Website are governed by the laws of England and Wales, without regard to conflict of law principles. All disputes related to these Website Terms and your access to or use of the Website will be subject to the exclusive jurisdiction of the courts located in England and Wales.

Changes to the Terms

We reserve the right to amend these Terms from time to time entirely at our discretion. Your continued use of our Website constitutes agreement to any amendments. You must periodically review the Terms to check for updates.

For material changes, we will endeavor to provide advance notice and indicate the effective date. Your continued use of our Website after a change constitutes acceptance of the updated Terms.